Get Help
If you or someone you know is in danger, please reach out. Help is available right now — 24 hours a day, 7 days a week.
1-888-538-2125Available 24 hours a day, 7 days a week
Call Our Crisis Hotline
Our trained advocates are available around the clock. When you call, you'll speak with someone who understands and will listen without judgment. Everything is confidential.
What to Expect When You Call
A caring voice answers
You'll speak with a trained advocate who will listen and help you understand your options — no pressure, no judgment.
We talk through your situation
Together, we'll discuss what's happening and what kind of support might help you most right now.
We help you make a plan
Whether you need shelter tonight or just want to talk, we'll help you take the next step at your own pace.
Who We Serve
El Refugio's Casa Carmel Shelter serves survivors of domestic violence — women, and men with or without children - in Grant and Hidalgo County and surrounding communities of Southwest New Mexico. You do not need to have a police report or any documentation to seek help. All services are confidential.
Your Privacy Matters
Everything you share with us is confidential. We will never share your information without your consent.
Additional Resources
These organizations can also provide support and information.
NM Coalition Against Domestic Violence
(505) 246-9240National Domestic Violence Hotline