• PNM will NOT disconnect anyone's energy service due to customers' experiencing financial hardship and inability to pay. • Late fees, collections, and credit reporting have all been suspended until further notice. • PNM will provide notice before billing and disconnection policies resume. • PNM maintains its commitment to keep the lights on and created a special web page to provide updated information about how the company continues to ensure safe and reliable service. Please visit PNM.com/preparedness for more information. • TO SUPPORT EVERYONE'S HEALTH: Payment centers are currently open, however, to keep yourselves and PNM employees healthy, please use self-service options: PNM.com/pay, or call 1-844-PNM-PYMT (844-766-7968). • Only use in-person payment centers if you MUST and are NOT experiencing flu-like symptoms. Before using an in-person payment center, please consult the New Mexico Department of Health's recommendations at: https://cv.nmhealth.org/travel-recommendations/ TO AVOID SCAMS: Please DO NOT respond to messages/calls that you MUST pay your bill, or your power will be disconnected. Again, PNM will not disconnect any customer during this time - Please report any suspected scam. Customers can reach out to PNM through: • Live Chat at PNM.com/contact-us(chat icon located at the top-right of the page) • Call 1-888-DIAL-PNM (1-888-342-5766) • E-mail at PNMCustomerService@pnm.com PNM Resources Chairman, President and CEO Pat Vincent-Collawn said, "During this time of uncertainty, PNM wants our customers to be certain of one thing: We are in this together, and PNM is here to help." To learn more about this, and the many other steps PNM is taking to ensure that customers have the certainty of electric service, please visit: PNM.com/help