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• PNM will NOT disconnect anyone's energy service due to customers' experiencing financial hardship and inability to pay. • Late fees, collections, and credit reporting have all been suspended until further notice. • PNM will provide notice before billing and disconnection policies resume. • PNM maintains its commitment to keep the lights on and created a special web page to provide updated information about how the company continues to ensure safe and reliable service. Please visit for more information. • TO SUPPORT EVERYONE'S HEALTH: Payment centers are currently open, however, to keep yourselves and PNM employees healthy, please use self-service options:, or call 1-844-PNM-PYMT (844-766-7968). • Only use in-person payment centers if you MUST and are NOT experiencing flu-like symptoms. Before using an in-person payment center, please consult the New Mexico Department of Health's recommendations at: TO AVOID SCAMS: Please DO NOT respond to messages/calls that you MUST pay your bill, or your power will be disconnected. Again, PNM will not disconnect any customer during this time - Please report any suspected scam. Customers can reach out to PNM through: • Live Chat at icon located at the top-right of the page) • Call 1-888-DIAL-PNM (1-888-342-5766) • E-mail at PNM Resources Chairman, President and CEO Pat Vincent-Collawn said, "During this time of uncertainty, PNM wants our customers to be certain of one thing: We are in this together, and PNM is here to help." To learn more about this, and the many other steps PNM is taking to ensure that customers have the certainty of electric service, please visit:
On July 1, 2020 Vanessa Wilson (daughter of former Grant County doctor John S. Wilson) donated a WaterStep Bleach Maker kit to our program. Vanessa’s son Brandon Wilson who is the Special Project Consultant for WaterStep demonstrated to staff how to properly use the Bleach Maker. WaterStep’s Bleach Maker kit is used to produce a bleach solution to be used as a disinfectant and is made on site, easily and at a low cost. It is portable and uses only water, salt, and a 12V/DC power source. Generating approximately 1 gallon of bleach every hour. The kit can be operated using a car battery (which Brandon is shown using) or a power cord and an adaptor (which is included in the kit). El Refugio is fortunate to have been chosen to be one of the three organizations receiving this kit free of charge! A special thank you to Vanessa for choosing us and to Brandon who so kindly took the time to demonstrate the process! Brandon is heading to the Navaho nation to deliver and donate some of these kits. If you would like to know more or order one you can contact Brandon at 502-568-6342 or 646-465-4202.


       Census 2020 is upon us. We encourage everyone to complete Census 2020.   You may do so by :       

                                                     Calling 1(844) 330-2020 (English) or 1(844) 468-2020 (Spanish)

                                                    Online @

                                                                     If you need assistance you may contact Belinda Jones at 575-538-2125 ext. 17 

El Refugio
800 S. Robert Street
Silver City, NM 88061
Office: 575-538-2125
Fax: 575-538-0495

Toll Free: 1-888-538-2125




TTY 1-800-787-3224

Peace in the World
Begins at Home