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• PNM will NOT disconnect anyone's energy service due to customers' experiencing financial hardship and inability to pay. • Late fees, collections, and credit reporting have all been suspended until further notice. • PNM will provide notice before billing and disconnection policies resume. • PNM maintains its commitment to keep the lights on and created a special web page to provide updated information about how the company continues to ensure safe and reliable service. Please visit PNM.com/preparedness for more information. • TO SUPPORT EVERYONE'S HEALTH: Payment centers are currently open, however, to keep yourselves and PNM employees healthy, please use self-service options: PNM.com/pay, or call 1-844-PNM-PYMT (844-766-7968). • Only use in-person payment centers if you MUST and are NOT experiencing flu-like symptoms. Before using an in-person payment center, please consult the New Mexico Department of Health's recommendations at: https://cv.nmhealth.org/travel-recommendations/ TO AVOID SCAMS: Please DO NOT respond to messages/calls that you MUST pay your bill, or your power will be disconnected. Again, PNM will not disconnect any customer during this time - Please report any suspected scam. Customers can reach out to PNM through: • Live Chat at PNM.com/contact-us(chat icon located at the top-right of the page) • Call 1-888-DIAL-PNM (1-888-342-5766) • E-mail at PNMCustomerService@pnm.com PNM Resources Chairman, President and CEO Pat Vincent-Collawn said, "During this time of uncertainty, PNM wants our customers to be certain of one thing: We are in this together, and PNM is here to help." To learn more about this, and the many other steps PNM is taking to ensure that customers have the certainty of electric service, please visit: PNM.com/help

Thank you to Walmart of Silver City and New Mexico State Police officers Daniel Soliz, Justin McNett and Jose Sierra for your generous donations of fruits, vegetables, ramen noodles, fruit snacks, corn tortillas, jello and apple sauce to El Refugio Inc. Thank you for blessing others. Your kindness is more than a "thank you" can express!! Pictured above is Officer McNett with Shelter Advocate Linda Trujillo

El Refugio
800 S. Robert Street
Silver City, NM 88061
Office: 575-538-2125
Fax: 575-538-0495
agencyinfo@eridv.org

CRISIS HOTLINE
575-538-2125
Toll Free: 1-888-538-2125

NEW MEXICO COALITION
AGAINST DOMESTIC VIOLENCE

505-246-9240

NATIONAL DOMESTIC
VIOLENCE HOTLINE

1-800-799-SAFE(7233)
TTY 1-800-787-3224

Peace in the World
Begins at Home